Return & Refund Policy

30-Day Return Window.

You may request a return within 30 days of receiving your item.

To be eligible for a return:

• The item must be in unused, new, and original condition
• All original packaging must be included
• You must have your order number or proof of purchase

 

 

 

 

Return Process

 

Contact Us First

• Email us at cozycore@gmail.com with your order number and reason for return.
  

 

We Provide Instructions

• We’ll send you the correct return address and steps.
  

Return shipping 

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

 

Damaged or Defective Items

 

 

If your item arrives damaged, faulty, or incorrect:

 

 

• Contact us within 7 days of delivery
• Include photos or video showing the issue

We will replace or refund the item at no cost to you.

Refunds

Once your return is received and inspected, we will notify you.

Approved refunds are processed to your original payment method.

Please allow 3–7 business days for the credit to 

Order Cancellations

Orders can usually be canceled within 12 hours of purchase.

After fulfillment begins, the order cannot be canceled.

Lost or Missing Packages

If your order does not arrive within the estimated delivery window, contact us and we’ll work with the carrier or supplier to resolve the issue.